Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At MesaPublicPlaza, we recognize that plans can shift, and we commit to offering clear and equitable refund policies. This document explicates the circumstances in which refunds might be granted for our yacht charter services.

It's important to review this policy thoroughly prior to securing a booking. By reserving a charter with MesaPublicPlaza, you are acknowledging and consenting to the terms of these refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement minus service expenses

Processing Time: 5-7 business days

Service Charge: €50 for card payments

Conditions: Must be officially requested through email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full charter cost

Processing Time: 7-10 business days

Service Charge: €25 subtracted from the refund

Conditions: Cancellation must be justified; management expenses may be incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: Reimbursement not available

Exception: Emergencies may receive special consideration

Alternative: Company discretion may allow for charter credits

Conditions: Emergency situations must be supported with documentation

Weather-Related Cancellations

Our Weather Guarantee

Your safety is paramount. Should our licensed captain deem weather conditions unsafe for yacht operations, we provide adaptable alternatives:

  • Full Refund: If rescheduling proves unfeasible, a 100% refund is offered
  • Reschedule: You can change your charter to another date at no extra expense
  • Charter Credit: Accept a voucher valid for one year from the initial charter date

Weather Assessment Process

We perform a comprehensive weather evaluation, including:

  • Analysis of wind speed and patterns
  • Assessment of sea conditions and wave heights
  • Forecasts of visibility and rain
  • Maritime advisories and cautions
  • Safety evaluations by a professional captain

Decision Deadline: Decisions on weather-related cancellations are made no less than 4 hours before the planned departure.

Medical Emergency Refunds

Exceptional Circumstances

We are sympathetic to medical emergencies and might make exceptions under such situations:

  • Rapid onset of illness or injury necessitating hospitalization
  • Loss of an immediate family member
  • Urgent military orders or sudden call-ups
  • Legal obligations such as jury duty or subpoenas
  • Natural disasters impacting travel plans

Requisite Documents

For us to process a medical emergency refund, the following proofs are required:

  • Doctors' certificates or hospital correspondences
  • Certification of death (where applicable)
  • Government or military orders
  • Legal summonses for jury duty or subpoenas
  • Emergency declarations or travel advisories

Processing: Provide the necessary documents, and emergency refunds are typically processed in 3-5 business days.

Operational Cancellations

Mechanical Issues

In the event that your designated vessel suffers irreparable mechanical difficulties:

  • Replacement Vessel: We endeavor to arrange a comparable replacement
  • Complete Refund: If we fail to provide an acceptable substitute
  • Partial Reimbursement: If the alternate vessel comes at a different rate
  • Compensation: Additional compensations may be considered for your inconvenience

Crew Availability Issues

On rare occasions where the certified crew becomes unavailable:

  • We will try to arrange an alternate crew if feasible
  • A full refund is provided if the charter cannot proceed
  • Rescheduling can be done without additional costs

Refund Processing

Payment Method

Refunds are issued back to the original form of payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Charges

Credit Card Processing

A fee of €50 for cancellations made earlier than 3 days in advance

Bank Transfer Processing

A €25 fee applies to all bank transfer reimbursements

International Processing

Additional charges may be incurred for international refunds

Charter Credits

Scenarios for Credit Issuance

In particular cases, instead of refunds, we might offer charter credits:

  • Cancellations made under 24 hours prior
  • Cancellations due to inclement weather
  • Voluntary requests to reschedule
  • Interruptions due to operational issues

Terms of Credit

  • Validity: Credits are valid for 12 months from the date of issue
  • Non-transferable: Credits cannot be transferred to others
  • Value: Credits match the full charter value and are exempt from processing fees
  • Application: Credits can be applied to any charter subject to availability
  • Expiry: Credits must be used within 12 months without extension

Partial Service Reimbursements

Disrupted Services

Should your charter experience interruptions or need to be cut short for reasons within our control:

  • Refunds on a pro-rated basis for the unused portion
  • Credit for a future trip equivalent in value
  • Complimentary services or possible upgrades

Instances Where Guests Are Responsible

If the charter finishes prematurely due to guest behavior or breaches of safety norms:

  • No returns for the remaining time
  • The full fee must still be settled
  • Additional penalties might be applicable

Resolution of Disputes

If the outcome relating to a refund is unsatisfactory to you, you're invited to:

  • Ask for a managerial review
  • Supply extra evidence or documents
  • Pursue assistance from consumer advocacy entities
  • Condor legal channels according to relevant legislation

How to Initiate a Refund Request

Step 1: Get in Touch

For refund applications, please use:

Step 2: Required Information

Your refund application should include:

  • Confirmation code of booking
  • The planned date and hour of the charter
  • Justification for the annulment
  • Supportive documents when necessary
  • The method you prefer for the refund

Step 3: Evaluation and Execution

We will acknowledge your application within a day, appraise it against this policy, communicate a decision within two days, and if approved, process the refund in line with the timelines mentioned earlier.

Essential Considerations

  • Every application for refund must be written formally
  • Refunds are conducted in € regardless of the original payment's currency
  • We strongly suggest acquiring travel insurance
  • This policy can be amended, given a notice period of 30 days
  • Refunds are influenced by the prevailing taxes and regulations

Contact Details

If you have queries about refunds or need to lodge a request, contact:

Refunds Department
MesaPublicPlaza Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 21 74 74
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 14, 2026

We have designed this refund policy to be clear and fair. We urge you to study the terms meticulously prior to booking and reach out to us for clarifications if needed.